Position Overview F&M Trust is seeking an experienced and service-driven Senior Financial Services Representative to join our West Washington Street Office in Hagerstown, MD. This role serves as a key operational and customer-facing leader within the branch, supporting daily office functions while delivering high-quality financial solutions to customers. The Senior FSR combines hands-on transactional responsibilities with mentorship and operational oversight, helping ensure the branch runs efficiently while maintaining a strong focus on relationship-building and service excellence. This is a full-time position, typically working approximately 40 hours per week, with access to a comprehensive benefits package and opportunities for professional growth. What You'll Do As a Senior Financial Services Representative, you will: • Support and coordinate daily branch operations to ensure smooth customer service delivery • Perform a wide variety of financial transactions with a high level of accuracy and confidentiality • Build relationships with customers by identifying needs and recommending appropriate products and services • Open and service consumer deposit accounts and support business account openings as needed • Act as a trusted resource for customers, team members, and branch leadership • Maintain compliance with bank policies, procedures, and regulatory requirements • Lead by example when it comes to professionalism, teamwork, and service standards What We're Looking For The ideal candidate will bring both technical skill and a customer-first mindset. Key qualifications include: • High school diploma or equivalent required • Previous experience in a financial services or customer-facing banking role preferred • Strong communication skills and confidence discussing financial solutions • Ability to balance multiple priorities in a fast-paced environment • Detail-oriented with strong organizational skills • Professional, courteous, and team-oriented approach • Willingness to learn, grow, and adapt as part of an evolving banking environment Why F&M Trust? We're committed to supporting our employees both professionally and personally. Our benefits include: • Medical, dental, and vision coverage • Paid time off available immediately, plus 11 paid bank holidays each year • 401(k) retirement plan with up to 6% employer match • Wellness and employee assistance programs • Employer-paid life insurance, short-term disability, and long-term disability • Educational assistance and ongoing training opportunities • Clear paths for advancement within the organization Similar Roles You May Know At other financial institutions, this position may be known as: Head Teller, Lead Universal Banker, Branch Operations Lead, Personal Banker, Relationship Banker, Universal Banker, Branch Banker, Retail Banker, or Customer Service Representative. F&M Trust is an Equal Opportunity Employer - Disability/Vet