This position will be assigned to the Conroe Aquatic Center. JOB SUMMARY The Customer Service Representative II provides excellent customer service to members and participants. Assists with facility, event and program activities by performing assigned duties (i.e. facility supervision, childcare, cursory cleanup of the facility as needed, sale of products, collecting membership cards, set up, take down, etc.) Ensures safe environment for participants. Follows all City of Conroe and Center policies and procedures. QUALIFICATIONS Knowledge, Skills and Abilities: • Experience in customer service • Cash handling • Good communication skills • Prefer experience in delivering recreation programs and/or services to the public Education and Experience: • Minimum age of 18 years old • High school diploma or equivalent Special Requirements: • Ability to obtain relevant certifications PHYSICAL DEMANDS The work is medium and requires the ability to exert up to 40 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Additionally, the following physical abilities are required: crouching, fingering, grasping, handling, hearing, kneeling, lifting, reaching, repetitive motions, speaking, talking, visual acuity and walking. BENEFITS The City of Conroe offers an employee assistance program and free membership at the City's pool and recreation center facilities for all employees. Starting salary for this position is $11.12 hourly. The City of Conroe is an Equal Opportunity Employer Must pass background check and pre-employment substance abuse screening as a condition of employment. A motor vehicle record check and job-related doctor's physical exam may also be required. Safety-sensitive positions remain subject to random drug and alcohol testing after hire.