Crossview Care Center in Pineview, GA is hiring a Receptionist JOB SUMMARY: The primary purpose of the Receptionist position is to provide excellent customer service to our external public and clerical support for the administrative needs of the facility. JOB DUTIES & RESPONSIBILITIES: Public Relations Functions • Greet the public in an inviting and friendly manner. • Offer refreshment, engage in light conversation, and fulfill visitors' requests, as necessary. • Answer a multiple line telephone and direct callers to the appropriate person or department. • Take accurate messages and route to the appropriate person/department. • Escort visitors, if necessary, to resident rooms or other areas of the facility. • Provide general information, directions, etc. about the facility and services to visitors, guests, residents, vendors, etc. • Ensure guests/visitors abide by existing rules and refuse admission to people as directed and necessary. • Report suspicious persons/information to supervisor immediately. • Screen disgruntled vendor, family member and associate calls and direct them to the appropriate person. • Assist in orientation of new associates as directed. • Create and maintain an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment throughout the facility. Administrative Support Functions • Receive and follow reception schedule from your supervisor. • Receive requests from within the facility and locate people through a paging system. • Receive inquiries and release information in accordance with facility procedures. • Receive, sort, and distribute mail as directed. • Operate copier, office machines i.e., fax, adding machine, calculator, etc. as directed. • Operate computer as directed. • Back up assist residents with handing out cash daily. • Back up Scan deposits into Regions or RFMS • Answer all incoming calls to the facility. • Assist residents with signing $200 limit letters. • Assist residents with signing Quarterly RFMS statements. • Assist residents with Medicaid pending documents as needed or back up. • Order supplies as directed. • Assist department directors in administrative matters i.e., typing reports, correspondence, etc.) • Maintain a current file/listing of residents by name and room number, emergency phone numbers, members of on-call staff, department extensions, key staff extensions, etc. • Maintain a current listing of critical residents and/or residents who may not receive phone calls due to their condition. (May refer such calls to Nurse Supervisor/Charge Nurse.) Meeting/Event Planning Functions • Coordinate hotel, transportation meal arrangements as directed. • Set up conference calls, as necessary. • Order and coordinate set-up for lunches for meetings or special events. • Assist with coordination of meeting agendas and guest speakers. Staff Development Functions • Attend and participate in in-service educational classes and on-the-job training programs as directed. • Attend and participate in annual OSHA and CDC in-service training programs for hazard communication, TB management, and blood borne pathogens standards. Equipment and Supply Functions • Ensure administrative supplies have been replenished in work areas, as necessary. • Use office supplies in an efficient manner to avoid waste. • Request repairs for office equipment, as necessary. • Ensure that the work area is neat, clean and office equipment is covered or secured before leaving such areas on breaks, end of day, etc. Resident Rights Responsibilities • Maintain confidentiality of all pertinent resident care information to ensure resident rights are protected. • Knock before entering a resident's room. • Ensure that residents' rights to fair and equitable treatment, self-determination, individuality, privacy, property, and civil rights, including the right to wage complaints, are followed. • Report any residents' complaints to your supervisor immediately. Working Conditions • Works in office areas as well as throughout the facility. • Work is typically fast paced. • Moves intermittently during work hours. • It is subject to frequent interruptions. • Communicate with facility associates, vendors, family members, residents, home office associates, and visitors. • It involves residents, personnel, visitors, government agencies/personnel, under all conditions and circumstances. • It is subject to disgruntled, hostile, and emotionally upset residents, family members, personnel, vendors, and visitors. • Communicate with the general public, medical staff, nursing personnel and other department supervisors. • Works beyond normal working hours. Works on holidays when necessary. • It is subject to callback during emergency conditions. • Attends and participates in continuing educational programs. • Is subject to exposure to infectious waste, diseases, conditions, etc. including TB and the AIDS and Hepatitis B viruses. • It is subject to injury from falls, burns from equipment, odors, etc., throughout the workday, as well as to reactions from dust, plastics, synthetics, disinfectants, tobacco smoke, and other potential contaminants. • May be subject to the handling of and exposure to hazardous chemicals. • Maintains a liaison with the residents, their families, support departments, etc. to adequately plan for the residents' needs. JOB REQUIREMENTS: Education • Must possess a high school diploma or GED equivalent. • Advanced education in secretarial skills or degree is desired. Experience • Must have a minimum of six (6) months' experience as a Receptionist, Office Assistant, or similar position. • Must be able to type a minimum of 40 wpm. • Must be familiar with Microsoft Word. • Should be familiar with other Microsoft applications (i.e., EXCEL, PowerPoint, Publisher, Outlook) • Must be able to handle multiple tasks and perform well under pressure of deadlines. Specific Requirements • Must be able to read, write, speak, and understand the English language. • Must display professionalism both in appearance and attitude. • Must possess the ability to solve problems and make independent decisions when circumstances warrant such action. • Must genuinely care for and understand the elderly and disabled. • Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agency personnel and the general public. • Must possess the ability and the willingness to work harmoniously with other personnel. • Must possess the ability to type 30 words per minute and use a 10-key calculator. • Must possess the ability to minimize waste of supplies, misuse of equipment, etc. • Must be able to understand and carry out written and oral instructions. • Must have patience, tact, a positive disposition, and enthusiasm, as well as the willingness to handle difficult people. • Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing practices. • Must be knowledgeable of microcomputers, data entry, output, system applications, etc. • Must be knowledgeable in secretarial duties, use of equipment, etc. related to clerical functions.