FIBERTOWN is looking for a Customer Service Technician for their Bryan, TX Data Center. Position Objective • Provide 1st level customer support to FIBERTOWN clients • Monitor and support facility and network health objectives • Assist in collecting performance metrics of facility systems • Assist in service delivery functions as necessary Performance Standards • Providing exceptional customer service to all customers, suppliers, and employees. • Constantly representing Astin in a positive and professional manner regardless of customer requests, complaints, or demeanor. • Complying with Astin policies and procedures. • Interacting with other Astin employees, suppliers, and customers in a courteous and professional manner. • Communicating work progress and significant issues to your supervisor. General Responsibilities • Provide telephone support for FIBERTOWN clients • Monitor and escalate issues to various responsible parties • Respond to inquiries and requests for assistance with computer systems or network • Follow basic procedures and scripts • Identify problems, troubleshoot and provide advice to assist users • Documentation • Other duties as assigned Qualifications • Minimum HS diploma or equivalent with some college preferred • Excellent telephone and customer service skills • Working knowledge of Microsoft Office programs including Outlook, Word and Excel. • Basic understanding of networking and networking components Good written and verbal communication skills required We are a 24/7/365 operation and the selected candidate will need to be willing and able to work a variety of shifts including weekends and company Holidays. Initial training will be during the week but may be flexible with scheduling. Fibertown is an Equal Opportunity Employer.