Job Title: Housekeeping Assistant Manager Department: Housekeeping Reports To: Housekeeping manager Rate of Pay: DOE Shift: Full-Time, Year-Round Position MUST BE AVAILABLE WEEKENDS & HOLIDAYS Summary: Ensures services needed to maintain cottages, mountain homes, walkways, housekeeping closets and public areas are executed according to resort standards. Key Responsibilities: • Supervise all employees in assigned sections. • Responsible for Homeowner checks. • Train new supervisors and existing supervisors in upholding Sundance's commitment to excellence in cleanliness, guest experience and productivity. • Preform homeowner inspections before arrival of all homeowners. • Preform random quality inspections on vacant rooms and stayovers. • Inspect all checkouts in assigned sections. • Ensure all closets and storage areas are clean and stocked. • Ensure cleanliness of rooms/areas in assigned sections as well as all amenities are stocked; ie: clean robes, slippers, folder, and magazines, guest supplies. • Inspect housepersons' work in assigned areas; ensuring cleanliness is maintained and garbage and linen are picked up every two hours. • Safely transport housekeepers to designated areas in a timely manner. • Ensure units are cleaned to the Sundance standard in the proper amount of time. • Train housekeepers on efficiencies used to meet cleanliness standards. • Report missing / broken items in the units. • Replace dishes in the units. • Ensure housekeepers take all cleaning tools needed for the day. • Ensure housekeepers follow our recycling program. • Train, document, and follow up on standards of the week. • Change status of cleaned rooms via phone and computer. • Communicate problems and requests in need of attention to other departments in a timely manner. • Delegate work evenly to room attendants and horseperson's in assigned section. • Assist in keeping housekeeping office clean and organized. • Ensure cleanliness and maintenance of Sundance vehicles. • Ensure all checkout rooms are cleaned by 4:00 PM, and then call the Housekeeping Manager for more assignments. • Ensure each employee is wearing a neat and complete uniform including nametag in compliance with Sundance and Housekeeping appearance policies. • Make sure all keys and radios checked out have been returned to safety. • Train new supervisors and existing supervisors in upholding Sundance's commitment to excellence in cleanliness, guest experience and productivity. • Assess housekeeping inventory daily, order products when necessary. • Conduct written inventory once monthly. • Conduct employee reviews once per quarter. • Maintain the stock of housekeeping equipment and make orders when necessary. • Track spending in housekeeping checkbook. • Communicate with other departments as needed to elevate guest experience or problem solve. • Conduct new employee interviews and process new hire paperwork. Supervisory Responsibilities: Directly supervises around 40-80 employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications: • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • High school diploma or general education degree (GED); or one to three years' related experience and/or training; or equivalent combination of education and experience. • Must possess a valid U.S. Drivers' License in good standing in accordance to Sundance's Insurance Company guidelines. • The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. • Must be 21 years of age or older. Work Environment: While performing the duties of this job, the employee is regularly exposed to toxic or caustic chemicals. The noise level in the work environment is usually moderate. Benefits: • Benefits package that includes: subsidized medical, dental, vision, 401k & paid time off policy. • Employee discounts on dining and resort amenities • Season Pass Disclaimer: This is a general description of this job. All employees of Sundance Mountain Resort. will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.