JOB SUMMARY: Oversees daily wire, EFT, and ACH operations for the bank in accordance with bank policy and applicable regulations. Provide account analysis/reconcilement of our external accounts for liquidity and maximizing potential earnings. Prepare, maintain, and process confidential records and reports. ESSENTIAL FUNCTIONS: • Provide quality customer service to both internal and external customers. • Schedule and train employees in wire functions. Meet required deadlines to optimize customer service. • Knowledgeable about the bank's Reserve Requirement, correspondent bank account analysis, service charges and all related reporting. • Submit wire transfers via DirectLine wires. Process incoming wires and notify customers according to their instructions. • Understand and use the NACHA rules for all ACH transactions. • Process ACH Disputes, ACH returns, ACH prenotes and possible OFAC hits on all ACH. • Process outgoing ACH for the bank in a timely manner. • Monitoring ACH credits received for initiation under false pretenses. • Demonstrate good judgement when processing work in accordance with bank policies and procedures. • Review documentation for compliance with policies and regulatory requirements. • Cross train to serve in other areas as needed. • Recognize opportunities to cross sell bank products and services. • Perform additional duties as assigned by supervisor relating to the bank and its functions. SKILLS/ABILITIES REQUIREMENTS: • Excellent Customer Service Skills • Professional Communication Skills • Multi-task/Detail Oriented • Knowledgeable of wire transfers and Jack Henry software • Proficient in Microsoft Office and Jack Henry products EDUCATION AND EXPERIENCE: • High school diploma or equivalent required • Minimum of 3 years of banking experience PHYSICAL REQUIREMENTS: • Must be able to sit for extended periods of time, bend, twist, view and use a computer, and telephone with an earpiece or headset. • Must be able to lift up to 15 lbs. at times.