Summary: The Qualified Professional is responsible for providing care under the supervision of a Team Leader, Program Director/Coordinator, or Clinical Director that will include direct and indirect interventions and participates in the development of the Person-Centered Plan. Essential Duties and Responsibilities: • Participates in the development of the initial and ongoing update of the Person-Center-Plan. • Advocate for appropriate participation of person receiving services and family in overall treatment and follow-up monitoring of progress toward meeting treatment goals. • Serves as support staff for the AP under the direction of the Team Lead. • Develop and demonstrate a thorough understanding of the clinical diagnosis relevant to the provision of goals in the PCP. • Coordinates activities within the established Person-Centered Plan (PCP) under the direction of the Team Leader. • Performs case management functions of assisting with linking and arranging for services and referrals; assists client with scheduling and linkage to community resources, under the direction of the Team Leader. • Demonstrates ability to provide staff with individual-specific training and training in the knowledge, skill, and abilities required by the population. • Assists Team Lead with coordination of discharge planning based on goals established at the initiation of service. • Coordinates service recipient’s transition back into the community/home/family from the type of care • Participates in a first responder on-call system available to consumers and/or his/her natural support network on a 24/7/365 basis; coordinates “first response” resources according to consumer needs and the PCP. • Perform duties as requested by the Team Lead or Clinical Director. • Represent the company in a positive manner, reflective of the company’s mission, at all times. • Submit all documentation accurately, neatly, and timely. • Maintaining records and charting each individual and reporting unusual and critical incidents in a professional, timely manner (within 24 hours). • Ensures confidentiality regarding sensitive and protected information. • Ensures individual rights to privacy and protected health information for the person supported. • Assists Team Lead with service, agency, LME/MCO, state and/or federal documentation requirements and timelines such as NCTOPPs, PCPs/ITRs, and reminders relative to Clinical Monthly Summaries, Discharge Summaries, and Aggregate Reports. • Completes Intake Packets for any of the referrals that the office receives. • Accurately documents all billable encounters into Southeastern Integrated Care’s EMR (electronic medical record) system within 24 hours. Any corrections will be entered within 24 hours of being notified. • Performs all other duties as reasonably required and assigned. • In addition, the employee must participate in all required training and education as mandated by the specific service line and clinical coverage policy. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience • Bachelor’s degree in Human Service field with 2 years full-time, accumulated MH/DD/SAS experience with population, OR • Bachelor’s degree in a field other than Human Services with 4 years full-time, accumulated MH/DD/SAS experience with population, OR • An individual who holds a license of Registered Nurse (RN) in North Carolina, and also has 4 years of experience with MH/DD/SAS population. OR • Master’s degree in Human Services field and has 1 year of full–time post-graduate degree accumulated MH/DD/SAS experience with population. Required Skills/Abilities • Must maintain strict confidentiality • Must possess effective communication/documentation skills • Must have a positive attitude and view the person receiving services as a priority • High level of professionalism • Excellent written and oral communication skills • Excellent customer service and phone skills required • Use of basic office equipment and computer; keyboarding skills • Ability to work independently and as part of a team • Flexibility in responding and adjusting to change • Ability to prioritize and manage time • Advocacy and negotiation skills • Ability to demonstrate commitment, competence, people skills, and adaptability • Must meet 10A NCAC 27G.0104 Certificates, Licenses, Registrations • Valid NC driver’s license including personal vehicle insurance coverage. • Current license or certification must be maintained if applicable.