About The Women's Center The Women's Center (TWC) is a domestic violence and sexual assault service provider committed to helping survivors (women, men, youth, gender non-conforming folks) of Massachusetts' Southcoast on their journey to safety, hope, and empowerment. We provide trauma-informed, client-centered support and advocacy to individuals and families affected by abuse. About the Role Are you looking for meaningful part-time work or a second job where your presence makes a real difference? Our emergency shelter serves adults and children affected by domestic violence and sexual assault. Shelter Support Staff provide a calm, friendly, and dependable presence during evening and overnight hours, helping keep the shelter safe and welcoming while residents go about their own routines. This is an entry-level position and a great fit for someone starting out in human services, a student, or anyone with a caring nature and a steady, responsible approach. This is not a social work, case management, or counseling role, and it does not involve assisting residents with personal care. Job Type: Part-time | Non-Exempt Location: New Bedford, MA | Fully-in person Reports To: Shelter Manager Hours: Choose from the following shifts needing coverage: Weekend Shifts: • Saturday 3pm - 11pm • Sunday 7am - 3pm • Sunday 3pm - 11pm Overnight Awake shifts: • Monday 11pm - 7am • Tuesday 11pm - 7am • Wednesday 11pm - 7am • Thursday 11 pm - 7am • Additional shifts are often available on an as-needed basis for those wanting more hours. Salary Range: $19.00 /hour base pay plus evening and weekend differentials. What You'll Do • Monitor security cameras and maintain awareness of the building and grounds. • Log residents' comings and goings in and out of the shelter. • Complete hourly walk-throughs of the shelter to check on safety and building conditions. • Answer the 24-hour hotline and general phone calls, offering a supportive, respectful response to callers with domestic violence and sexual assault concerns, and sharing information and referrals according to agency guidelines. • Be a welcoming, approachable presence for residents and their children. • Follow safety, confidentiality, and emergency procedures, and document shift activity accurately. • Communicate important information to incoming staff and supervisors. What We're Looking For • A warm, patient, and non-judgmental attitude toward people from all backgrounds. • Reliability and the ability to stay alert and awake through an overnight shift. • Good judgment and the ability to stay calm in stressful situations. • Comfort using a phone system, basic computer programs, and camera monitoring equipment. • A commitment to confidentiality and respect for residents' privacy and independence. • High school diploma or equivalent. Experience or coursework in human services, social services, or security is a plus but not required. • Spanish language proficiency is a strong plus. Proficiency in other languages is also valued. What We Offer • Paid training on trauma-informed care, hotline response, and shelter safety procedures. • Flexible part-time schedule with opportunities for extra hours. • Experience that builds a foundation for a career in human services. • The chance to support survivors and their families in a meaningful way. The Women's Center is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive environment and strongly encourage applicants from all backgrounds to apply, especially those who have lived experience with domestic violence or sexual assault.