The Personal Banker/Branch Service Representative (Floater) will assume, but not be limited to, the following responsibilities: • Responds to members' requests for information on various products and services, answers questions, conducts basic research on members' accounts and/or refers members to appropriate individual for solution. • Receives members at assigned teller station, determines nature of member's business, and processes accurate transactions, such as deposits, withdrawals, payments and transfers, in person, by mail, or telephone. • Processes Visa cash advances and loan payments, and updates member address information. • Opens various credit union accounts, including IRAs, trusts, term certificates, shares and share draft accounts. • Interviews loan applicants, counsel's members regarding consumer loan options, prepares documents and loan records, and makes sound recommendations to Loan Officers. • Discloses and funds approved loans. In the event a loan is denied, explains reason for loan decision. • Determines members' financial needs and provides products and service information to them that meets those needs. The successful candidate will possess the following education, knowledge and skillsets: • High school diploma, GED, or equivalent • Two years of financial institution experience • Excellent written and verbal communication, customer service and sales skills • Personal computer proficiency with Microsoft Word and Excel • Excellent critical thinking skills Additional Information: • Full Time, Mon-Sat, must be available and flexible with schedule • Will float between two branches (Los Angeles and Pasadena) We provide competitive compensation and benefits package that includes: • Medical, dental, and vision insurance • Life insurance • 401k Retirement Plan (matching contribution=5%, immediate vesting) • Paid Time Off (PTO) • Paid Holidays • Educational Reimbursement "Actual compensation is determined based on experience, education, skills, internal equity, and other job‑related factors." EOE