Who we are: HERMLE USA, Inc., located in Franklin, Wisconsin is the North American Headquarters of Maschinenfabrik Berthold HERMLE AG, Gosheim, Germany and provides North America's leading manufacturers with the finest high precision machining centers and world-class technical customer support. Our employees are the most important asset and the backbone of HERMLE USA! Without the people in our organization we would sell nothing but machines and wouldn't be able to satisfy and even exceed our customer's expectations. We are always looking for committed team members with the necessary drive and integrity to provide world class service to our customers. Respect is the foundation of a united workforce and therefore we value open, professional and friendly communication internally as well as with our customers and partners worldwide! What we are looking for: Individuals that are friendly and genuinely care about the happiness of the people around them. Someone that has a can-do attitude and asks, "what else can I do?", a real team player who provides - and values - honest improvement- oriented feedback. We need people that take accountability for their actions and pride in their work. Responsibilities: • Support of customers with telephone and on-site troubleshooting and diagnosis procedure • Work in an unsupervised environment to provide installation, troubleshooting, repair, and preventive maintenance services for Hermle's products at customer locations in a timely manner • Identification of machine spare parts for quoting purposes • Briefing and training of customers • Installation of retrofits • Periodic overseas travel to Germany for learning the product line and maintaining that product knowledge • Working with SAP-Software • Daily work time reporting through time management system • Weekly submission of service reports as well as expense reports • Performs other duties and responsibilities as requested Requirements: • Experience in troubleshooting mechanical and electrical issues of machine tools • Knowledge of Heidenhain and/or Siemens control systems • Proficient knowledge of electronic and mechanical aspects of CNC machines, preferably 5-axis machines • Understanding of hydraulics and pneumatics in machine tools • Proficiency in using computers • Professional Interaction with Customers • Microsoft Office knowledge is mandatory • Preferred locations: Milwaukee, WI / Phoenix, AZ / NC or SC / Windsor, Canada • Extensive travel is required (including international)