Video Banker Location: Main Branch Job Type: Full-Time (On-Site) Schedule: Monday - Thursday, 8:00AM - 5:00PM & Friday, 8:00AM – 6:00PM Compensation: $24.00/hourly Join our dynamic Operations Team in Nashville, TN We are seeking a member focused Video Banker that serves as a key point of contact for TENCU members, delivering exceptional service in a blended digital environment. This role supports members through interactive video, telephone, web chat, and secure messaging while working as part of a team in a call center environment. About TEN Credit Union At TENCU, we believe in building a team that is guided by our core values of Member-Centric, Integrity, and Innovation. While we take our work seriously, we don't take ourselves too seriously. We're a team of innovators driven by creativity, collaboration and, above all, the joy we find in what we do. What You'll Do: With a dedication to a member centric approach • Provide exceptional member service through friendly, professional, and courteous interactions • Assist members using video banking tools and various computer programs • Handle member inquiries through phone, video, email, secure mail, and other digital channels • Open and maintain deposit accounts and ancillary services • Process member requests such as: • Regulation E inquiries • Stop payments • ACH inquiries • Account maintenance and closures • Password resets and account information requests • Interview members and process consumer loan applications, including: • Gathering required documentation • Making loan decisions within approved authority • Closing, funding, and disbursing loans • Meeting with members regarding declined loans • Effectively cross-sell credit union products and services • Maintain compliance with federal regulations, policies, and procedures Benefits: What We Offer We are proud to offer a comprehensive benefits package with competitive pay, employer-paid medical, dental, and vision insurance, a 401(k) Defined Contribution Plan with a generous 7% match, and eleven (11) paid holidays. What We're Looking For • Thorough knowledge of credit union or financial institution products and services • Strong attention to detail and accuracy in transactions • Ability to learn and follow federal regulations and internal policies Education and Experience • High school diploma or equivalent required • Minimum of one (1) year experience in a credit union, bank, or financial institution required • Experience with consumer loans and new accounts preferred • Minimum typing speed of 40 WPM with at least 95% accuracy • Proficiency in Microsoft Office (Word, Excel, PowerPoint) and email tools such as Outlook Physical Requirements • Ability to lift up to 25 pounds. • Ability to sit and stand for extended periods. • Ability to use a computer for long periods of time. Join a credit union that is dedicated to its people and its purpose. TENCU is an Equal Opportunity Employer. *This job opportunity is only open to local candidates in Tennessee* No recruiters please