Job Details: Job Location: Store4 (Uptown) - New Orleans, LA, Salary Range: Undisclosed, Juan’s servers work in concert with each other and other staff and management to create and sustain the Juan’s guest experience. Through hospitable service and actions, a Juan’s server is responsible for catering to our guests and making them feel welcome, comfortable, and valued. By being knowledgeable of our menu and its unique offerings a Juan’s server can direct guests to our quality food and drink items satisfying not only their appetites but also their desires for a positive and memorable dining experience. Duties - Prepares the tables with all necessary components for great service: ensures the tables are clean and set with napkins and utensils, making sure the condiments and caddies are filled, and clean menus are available and accessible. - Ensures that guest's orders are properly and kindly taken, based on server recommendations and/or guest's preferences, carefully entered into the POS system, retrieved from the kitchen, delivered timely to the table, and delivered as described on the menu and/or as ordered - Suggests dishes, assists in drink selection, informs customers about food preparation details, and communicates specific customer needs to the cooks - Maintains great service experience by continuing to fulfill customer needs, offering appetizers, sides and desserts, removing empty plates and finished dishes, replacing utensils, and replenishing drinks - Maintains accurate orders in the POS throughout service. - Delivers accurate checks to tables, accepts payments, and returns change or charge slip to be signed by guest. - Maintains professional working relationships with all Staff Members - Stays updated on current menu choices, specialties, and menu deviations, knows if the kitchen staff is running out of any items etc. - Asks for assistance and direction as needed - Reports inappropriate guest and Staff Member behavior and work hazards to Supervisor for proper resolution - Performs side work that may include: rolling silverware, making tea and coffee, washing bar glassware, cutting garnish fruit, filling hot sauces, cleaning restrooms, sweeping and mopping the dining room(s). Qualifications: Juan's Servers should be friendly, attentive, and enthusiastic while accommodating guest's requests and delivering Juan's quality food and drink along with their menu and restaurant knowledge. Required -Must be at least 18 years of age -Must be able to acquire a Responsible Vendor Permit and/or file an existing one with your store manager within 45 days of hire date Appearance: -Must follow Health Board, Corporate, and store level guidelines for appearance, which may include personal grooming and uniform adherence. Language: -Must speak fluently and be able to write in English Experience: - Excellent customer sales & service, communication, and interpersonal skills. Previous restaurant experience preferred