TRIGO Global Quality Solutions is seeking to fill a Director of Operations position in the Metro Detroit area. Overall Purpose Direct and manage the implementation of business guidelines, strategies, policies, and operations ensuring peak performance within a specific region Ensure financial, sales, and operational targets/KPI are met Creates, supports, and demonstrates commitment to the company Quality Policies & QMS Reports to General Manager Responsibilities Client relationship & Business development • Maintain and develop solid relationships with key contacts at anchor and OEM accounts • Ensuring clear and transparent communication to the client with frequent and scheduled in-person meetings • Developing business with existing clients on farming, and upselling (support provided by Sales for the quotation preparation and/or negotiation) • Monitoring competition (services, prices...) at regional level • Assist Sales with bringing on new business opportunities (hunting) Operations • Review working practices to ascertain if it is successful and if not, devise an alternative • Frequent site visits/audits to ensure high level performance and customer satisfaction • Motivate teams and organize appropriate training • Ensure compliance with established KPI • Ensuring continuous improvement to optimize services provided and region efficiency • Demonstrates commitment to reduce the risk of workplace accidents • Must comply with local and company Health & Safety legislation, laws, and policies Organization & management • Ensuring asset and staff availability throughout region for maximum performance • Promote positive changes throughout organization • Develop new processes and procedures that improve services while controlling costs • Provide links between various departments including management • Direct/manage recruiting to maintain staffing levels and performance considering turnover and new business • Key contributor to company policies, systems, processes, strategies, budgets/forecast, and KPI Technical • Analyzing technical requirements for customers' jobs/missions (existing or upcoming) • Pulling technical resources when needed to anticipate and fully address client needs • Provide technical support and advice to customers and operations teams • Support development of technical expertise at regional level Knowledge, skills, abilities Hard Skills • Full proficiency in local language • Proficiency in English • Computer skills – Microsoft Office (basic Microsoft Excel proficiency) and Outlook • Work Instruction Writing Values & Attitudes • Global team spirit • Team player • Caring for people • Open-minded • Excellence • Reactive • Resilient to pressure • Rigorous • Customer focus • Client oriented • Reliable & trustworthy • Flexible • Initiative • Autonomous • Innovative • Daring Work experience Overall recommendations • 7+ years of work experience in automotive and/or manufacturing • Operational/Quality background with overview capabilities • Management responsibilities (operational and HR) • Exposure to client relationship Education background Overall recommendations • 4-year degree in Business/ Management or related field About TRIGO Global Quality Solutions Founded in 1997, TRIGO is a multinational company providing operational Quality Management solutions for the manufacturing sector, especially in the automotive and aerospace industries. With a team of more than ten thousand professionals present in 20+ countries across 4 continents, TRIGO offers a comprehensive portfolio of Quality Assurance services ranging from inspection to expert auditing, consulting and training. The unrivaled expertise, industrial mindset and extensive global footprint that TRIGO has built up over the last 3 decades has made TRIGO the leading quality solutions provider using the latest innovative and reliable digital systems and standard processes, delivering results in the most demanding industries. TRIGO has recently started to expand its clientele by offering quality services to the medical, chemical and food industries. TRIGO Global Quality Solutions is committed to the core values of equal employment opportunity. We are committed to treating people fairly, and with respect and dignity. We offer employment opportunities based upon an individual's qualifications and performance, free from discrimination or harassment because of race, ancestry, place of origin, ethnic origin, color, citizenship, creed, sex, sexual orientation, age, marital status, family status, and disability. TRIGO Global Quality Solutions appreciates receiving all expression of interest; however, only those candidates invited for an interview will be contacted.