REVENUE CYCLE SUPERVISOR FLSA: EXEMPT Supervisory Responsibilities: • Manage, mentor, and supervise the billing team to ensure efficient and accurate revenue cycle operations. • Assign tasks, monitor performance, and provide feedback to team members. • Conduct regular training sessions to improve team performance and ensure compliance with billing procedures and policies. • Monitor the team's productivity and provide regular feedback to ensure high performance. • Ensure the team adheres to accounting principles, SCHC policies, and regulatory requirements. Duties/Responsibilities: • Oversee the accurate preparation and processing of invoices, claims, and payments. • Ensure that all revenue cycle data, including charges, credits, and adjustments, is processed in a timely and accurate manner. • Review accounts receivable and ensure that collections are managed effectively. • Monitor and audit revenue cycle processes to identify discrepancies and resolve errors. • Ensure all revenue cycle operations comply with relevant regulations, company policies, and industry standards (e.g., HIPAA for healthcare settings). • Maintain accurate records and documentation to support internal and external audits. • Prepare and analyze revenue cycle reports to identify trends, performance gaps, and areas for improvement. • Stay up to date with changes in revenue cycle regulations and ensure the department adheres to them. • Serve as the point of contact for complex revenue cycle issues and inquiries from patients, and third-party payers. • Resolve disputes and discrepancies in revenue cycle, working directly with patients and payers to ensure timely resolution. • Collaborate with other departments, such as but not limited to Clinic Administrators, Assistant Clinic Administrators and finance, to streamline revenue cycle processes and address issues. • Oversee the use of revenue cycle software systems and ensure that they are utilized effectively by the billing team. • Identify opportunities to enhance the efficiency and accuracy of the revenue cycle process through system upgrades or process improvements. • Work with IT and finance teams to troubleshoot revenue cycle system issues and recommend solutions. • Monitor aging reports and oversee collection efforts to minimize overdue accounts and maintain positive cash flow. • Implement strategies to reduce outstanding payments and ensure prompt follow-up on unpaid claims. • Work with the collections team to develop and execute collection procedures. • Develop training materials and conduct staff training on revenue cycle procedures, systems, and compliance standards. • Encourage professional development and create opportunities for team members to enhance their skills. • Perform additional tasks as needed to support the centers. Required Skills/Abilities: • Excellent verbal and written communication skills. • Excellent interpersonal and customer service skills. • Excellent organizational skills and attention to detail. • Excellent time management skills with a proven ability to meet deadlines. • Strong analytical and problem-solving skills. • Collaborate with IT and finance teams to troubleshoot issues with revenue cycle systems. • Stay updated on software updates and best practices to optimize revenue cycle processes. • Ability to prioritize tasks and to delegate them when appropriate. • Ability to function well in a high-paced and at times stressful environment. • Ability to use office equipment, including computers, copy machines, fax machines, telephones, calculators, and more. • Proficient with Microsoft Office Suite or related software. Education and Experience: • Bachelor's degree in Accounting, Business Administration, Healthcare Management or related field is preferred. • At least three years related experience required. • Proficiency in billing software, EMR systems, and Microsoft Office (Excel, Word, Outlook and similar software) • Familiarity with Medicare, Medicaid, private insurance reimbursement, and coding systems. Physical Requirements: • Prolonged periods of sitting at a desk and working on a computer. • Must be able to lift up to 15 pounds at times. • Must be able to travel to various center locations as required.