Job Details: Job Location: MO Columbia - Columbia, MO, Position Type: Full Time, Salary Range: Undisclosed, Travel Percentage: None, Job Category: Sales, Job Summary Counter Sales Associates play a crucial role in building, maintaining, and growing customer relationships, enhancing the customer experience, and promoting the success of the branch and company. They represent a premier HVAC and Refrigeration wholesaler and provide our clients with excellent customer service, sales, and product knowledge.   Responsibilities Sales & Customer Service Greet and assist customers at the counter, over the phone, and online Provide product recommendations based on customer needs Assist Territory Managers when applicable Order Entry & Customer Quotes Input and verify customer orders, account details, and product information Place, schedule, and ensure timely product delivery Conduct payment transactions and account reconciliations for customer orders Inventory & Cycle Counting Maintain accurate inventory and proper bin locations on all stocked items Collaborate with the Supply Chain Team to manage stock levels, non-stock inventory, and unavailable inventory. Perform cycle counts and report discrepancies Shipping & Receiving Oversee/Conduct the shipping, receiving, and delivery of purchase orders, products, and warehouse transfers Load/unload trucks and make customer deliveries when necessary Branch Upkeep & Safety Ensure all areas of the branch/store are kept clean, orderly, and safe Keep all catalogs, books, product literature, and store displays orderly and up to date   Benefits We also offer an exceptional benefits package to our people, including: Rich and affordable medical and dental plans HSA plan with employer contribution Free coverage for Vision Insurance Free Long-Term Disability, Life Insurance, Hospital Indemnity, Critical Illness, EAP, Identity Theft 401(k) with company match and profit sharing Tuition reimbursement PTO Paid Holidays  Quarterly bonus for all employees based on company performance Wellness program And more! Qualifications: Experience & Qualifications Relevant professional or technical experience - i.e. wholesale, retail, or business-to-business customer service or sales experience, technical/HVAC knowledge Experience with purchasing (POS) and/or inventory software a plus Ability to successfully prioritize and conduct the various sales, customer service, order entry, inventory, delivery, and housekeeping tasks of the branch daily Basic computer skills - Outlook, Word, Excel Ability to listen and communicate by phone, in writing, and in person with customers in a professional manner Ability to understand and calculate numbers and figures related to branch/company sales, purchase orders, inventory, etc. (i.e. revenue, profits, discounts, percentages) Ability to operate or learn to operate a forklift and pass a forklift safety test Desire to work in a dynamic, fast-paced environment   Education High school diploma or GED required, additional certification or coursework from a college or technical school desirable HVAC industry training, certification, or college coursework/degree a plus Commit to continuous learning & development through several training channels   Work Schedule/Shift: Standard Hours are M-F, 7:00 am-4:30 pm. Hours are determined by the branch manager and could be between 6:00 am and 5:00 pm. Pay Status: Non-exempt Physical Demands Work can involve lifting products weighing up to 50 pounds Warehouse locations may not have central air conditioning Work may involve standing and/or sitting for extended periods