We are seeking a motivated, customer service-oriented person to join our IT Operations Team. The ideal candidate will enjoy helping people in-person and over the phone to provide front line technical support. You will be working in a fast paced and team-oriented environment in a growing family-owned company. This position will be based primarily at our Reed City, Michigan location, with a Monday-Friday schedule. Knowledge and experience in the following functional areas are desired: • Must have a willingness and desire to learn. • Work with IT Operations as a valued member of that team. • Provide primary frontline technical support on-site/phone/help desk. • Assist with the setup of new users for office equipment (physical setup of computers, docking stations, phones). • Work in our Help Desk system, tracking requests, entering notes, conversations, and documenting progress. Following all required processes and procedures. • Resolve most break-fixes, routing ones that require in-depth network, system, or developer involvement to the appropriate technicians. • Route all non-break-fix help requests for approvals and assign to technicians once approval has been received. • Document processes and procedures in our Knowledge Base. • Experience with Active Directory Users & Groups helpful. • Troubleshooting printer issues, and ordering/maintaining an inventory of printer supplies on hand. • Submit service requests for copier/printer maintenance or repair as needed. • Creating and maintaining process documentation regarding all of the above. Continuously looking for ways to improve and streamline the process. • Be a positive, contributing member of the IT Operations team and of the IT Team as a whole. Be a team player and be willing to assist the team with various tasks & activities as needed. • Represent Utility Supply and Construction at meetings and conferences as called upon. Requirements: • Must have experience providing customer service in IT. • Must have a willingness and desire to learn. • 2+ years of experience with Help Desk or related experience is preferred. • Bachelor's degree in related field preferred. • Strong communication and troubleshooting skills. • Proficient with Microsoft Office programs including Outlook, Word, and Excel. • Strong customer service skills.