Job Details: Job Location: Dallas - Dallas, TX, Position Type: Full Time, Salary Range: Undisclosed, An Alcohol Monitoring Technician is responsible for installing and monitoring our offender surveillance and alcohol monitoring technologies for courts, probation & parole departments, treatment providers and other agencies in our Dallas office. ESSENTIAL FUNCTIONS: o Meet with clients to install, remove, or perform maintenance on the monitoring technologies and provide customer service duties to clients and the agencies served. o Schedules installation appointments for all new referrals and maintenance appointments. o Manages daily communication and equipment alerts and maintenance items. o Creates individual customer accounts and tracks participant as well as taking payments for services provided. o Delivers participant completion, non-compliance and payment reports to appropriate supervising agencies. Qualifications: o    Two (2) years of customer service experience. o    Bilingual proficiency in English and Spanish is preferred.   Schedule Monday-Friday 10am-7pm Monday- Friday 8am-5pm rotating Saturdays