Job Details: Job Location: Hugos Family Marketplace - Store #11 - E 4th St - Park Rapids, MN, Position Type: Full Time (35+ Hours/Week), Education Level: High School, Salary Range: $16.00 - $17.50Hourly, Travel Percentage: None, Job Shift: Day, Job Purpose: - The Service Counter Manager at Hugo's Family Marketplace is responsible for overseeing the day-to-day operations of the customer service desk, ensuring a positive shopping experience for all customers. This role involves managing inquiries, coordinating with various departments, maintaining accurate records, and handling customer instances efficiently. The position requires a proactive approach to enhance customer satisfaction and streamline service processes within the store. Must be 18 + years or older to apply. Key Responsibilities: - Manage the day-to-day operations of the customer service desk. - Handle customer inquiries and provide solutions to ensure satisfaction. - Coordinate with different departments to facilitate smooth operations. - Maintain accurate records, schedules, and reports. - Ensure a positive shopping experience for customers. - Run daily reports and reconcile cashier tills. - Handle customer instances and answer phone calls professionally. - Manage inventory and ensure stock levels are maintained. - Utilize POS systems and manage cash handling efficiently. Benefits: Full Time - Health, Dental, and Vision Insurance, 401k, Paid Time Off, Holiday Pay (Additional Time & Half if worked), and Employee Discount. Qualifications: Required Education: - High school diploma or GED Preferred Education: - Bachelor’s degree in business, management, retail management, or a related field - Associate’s degree plus relevant supervisory experience Required Experience: - 1–2 years in retail, cashier, or customer service roles - Experience handling cash, POS systems, or returns Required Skills and Abilities: - Strong organizational and multitasking abilities - Excellent communication and interpersonal skills - Previous office or customer service experience preferred - Familiarity with grocery store operations is a plus