Job Title: Service Desk Analyst Job Location: Detroit, MI (Hybrid) Job Type: Contract Job Description/ Requirements: • ITIL certification preferred. • Additional Service Center responsibilities duties as required. • CA Service Desk, Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat. Will be migrating to ServiceNow in 2025. • Assists user community with the documentation and resolution of requests for service that originate (via phone, email and online) with IT Service Desk. • Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution. • 3+ Years of experience required. Interested candidates can send their updated resumes at [email protected]