Job Details: Job Location: Durham - Durham, NC, Position Type: Full Time / Experienced Level, Salary Range: $70000.00 - $110000.00Salary/year, Job Category: Operations / Administrative Support, Citrin Cooperman offers a dynamic work environment, fostering professional growth and collaboration. We’re continuously seeking talented individuals who bring a problem-solving mindset, fresh perspectives, and sharp technical expertise. We know you have choices, so our team of collaborative, innovative professionals are ready to support your professional development. At Citrin Cooperman, we offer competitive compensation and benefits and most importantly, the flexibility to manage your personal and professional life to focus on what matters most to you! We are seeking an Office Manager to join our Firm Operations team within the Administrative Support department. They’re responsible for administrative workflow, facilities, workplace experience, team management, and overseeing daily office operations. This role supports the effective operation of the office by delivering exceptional internal and external client service, ensuring consistent administrative coverage, maintaining firm standards, and partnering with the Regional Director and Office Managing Partner (OMP) to advance office priorities and operational objectives. Responsibilities are, but not limited to: Office Operations & Administration Oversee day-to-day office operations, administrative workflow, and client services to ensure efficient and consistent support across the office. Support month-end close activities for time and billing, including monitoring time-entry compliance. Provide high-quality, responsive support to partners and managing directors by anticipating needs, resolving operational issues, and ensuring professional and service-oriented office experience. Monitor revenue targets, expense budgets, office expenditures, and opportunities for cost savings. Manage relationships with office vendors, building management, service providers, and contractors to ensure quality service, cost effectiveness, and timely issue resolution. Maintain the physical office in accordance with firm standards and safety requirements. Oversee the overall condition of the office environment. Lead office communications initiatives, including drafting and distributing the office newsletter, coordinating employee announcements, promoting office events, and ensuring consistent, timely communication of important firm and operational updates. People Management Manage administrative assistants and receptionists, ensuring five-day-per-week coverage across team members. Manage administrative workflow, provide guidance, assign administrative responsibilities, and ensure appropriate support for office priorities. Conduct performance reviews and provide timely, accurate, and constructive performance feedback. Firmwide & Corporate Responsibilities Drive firm initiatives, policies, procedures, and operational standards at the office level. Coordinate office events, special events, cultural activities, candidate interviews, office visits, and new hire onboarding in partnership with Human Resources. Collaborate with the Office Managing Partner, Regional Director, and senior leadership to support key objectives and business outcomes. Collaborate with Operations and Tax Operations teams to provide support where needed, particularly during tax deadlines and peak workload periods, helping to ensure a seamless client and employee experience. Qualifications: The ideal candidate must: Have 5-7+ years of administrative experience.  Have 2+ years of experience managing direct reports.  Possess project management skills with the ability to manage multiple initiatives simultaneously. Have experience leading operational changes and driving adoption of new processes and firm initiatives. Maintain the highest degree of integrity, professionalism, diplomacy, and discretion. Possess strong organizational, communication, and interpersonal skills. Possess strong attention to detail and the ability to follow firm procedures and complete projects on time. Possess sound judgment, problem-solving skills, and the ability to ask clarifying questions and escalate issues appropriately to the Office Managing Partner or Regional Director. Effectively prioritize competing requirements, deadlines, and resource constraints. Be adaptable in a fast-paced, high-growth, and changing environment. Work collaboratively as a team player with a positive and professional approach. Be proficient with Microsoft 365 applications, including advanced Excel functionality. Ensure consistent office coverage and responsiveness to office, team, and leadership needs. Be flexible to work overtime as needed to meet business requirements. Promote a professional, service-oriented, and collaborative office environment. Be in-office four days per week minimum. Travel to the respective assigned local office(s) during the busy season and off-season for training purposes. Work overtime and weekends (as needed) during the spring and fall tax busy season (January 1 through April 15 and August 15 through October 15). Effectively manage the onboarding processes and new client setup in all applicable firms and tax systems. Understanding, troubleshooting & support of Tax, Audit, Advisory policies and procedures, support of policy and procedure adoption across all offices. Training, management and mentoring of Administrative Assistants in respective local office(s). Support of newly integrated firms into respective office(s) and region. Conducting weekly check-in meetings with local Administrative Assistants and providing focused training to improve overall performance. Have a bachelor’s degree (preferred). Have experience in a professional services environment preferred, with CPA firm or law firm (preferred).  Be familiar with tax department processes, workflow, software and applications (preferred) (Axcess Tax, CCH Workflow, CCH Document, SafeSend, Avalara, etc.). Be familiar with collating and e-filing of tax returns, extensions and information returns (W-2, 1099, 1042S) (preferred). Understand Tax, Advisory and Audit engagement letter/MSA/SOW/7216 compliance and associated workflows (preferred)