GENERAL FUNCTION Provides assistance and quality customer service to retail employees and other bank employees. Completes daily tasks as assigned. MAJOR DUTIES AND RESPONSIBILITIES • Entry level into this area is concerned with acquiring the knowledge and skills to efficiently and accurately perform the duties of each area in the support departments. • Follows established procedures and management policies to provide good system control and backup files to safeguard financial information. • Maintains sufficient records for good audit trail of all transactions handled by the department. • Meets reporting deadlines as directed. • Performs job functions in a variety of functional areas, including but not limited to: • Edits, corrects, and processes transactions to customer accounts – processes research and adjustments. • Captures, indexes and manages customer documentation in centralized system- processes outgoing mail. • Verifies and balances bank accounts, monitors and clears exceptions, processes for bank debit and credit card program, processes escrow payouts. • Balances all teller related activities- processes incoming mail- processes returned mail- processes credit verifications. • Monitors and maintains ACH origination for bank customers. • Loads and verifies data into the core system for deposits and loan. • Monitors and reports account activity as required by regulations, processes card disputes. • Resolves posting exceptions and processes returns. • Updates transactions to customer accounts, processes customer statements and notices. ADDITIONAL RESPONSIBILITIES: • Maintains accurate department records. • Assists in research on an as needed basis. • Knowledgeable of bank trancodes, account types, and class code and their usage for all applications. • Knowledgeable of all bank products and services. • Performs any other duties needed in the maintenance of the department or any other department as directed by management. • Assists other departments as needed. • All other tasks as assigned by supervisor. JOB QUALIFICATIONS • High school graduate or equivalent. • One year of operational experience, customer service experience or equivalent. • Must be able to set priorities and demonstrate excellent organizational skills. • Good communication skills, both verbal and written. • Ability to interact well with all bank personnel. • Ability to perform repetitive tasks and to operate well within time restraints. • Demonstrated ability in working with computers. • Must be able to follow specific instructions. • Must have good motor skills, continuous movement of hands. • Ability to perform repetitive tasks. • Ability to sit for extended periods of time. • Demonstrates proficiency and commitment to excellence in performance of duties. • Knowledgeable of regulations governing transactions in relation to deposit and loan accounts • Individual has demonstrated aptitude for banking and begins developing a general knowledge of bank operations. STANDARDS OF PERFORMANCE • Provides courteous and professional service to all customers and co-workers. • Reports to work in a timely manner. • Completes work accurately and efficiently. • Maintains positive work-environment with co-workers and customers. • Requires ability to work well with others. • Conducts customer relations in a manner that will enhance the overall marketing effort of the bank. • Follows all company policies and procedures. • Procedures are clearly defined and errors easily avoided by following those procedures. • Progresses toward proficiency developed through training and supervision. • Maintains efficiency standards and goals set by the supervisor.