Job Details: Job Location: AM Palatine - Palatine, IL, Salary Range: $15.00 - $999.99Base+Commission/month, Business Development Center (BDC) Job description and responsibilities Managing inbound/outbound calls, emails, and text messages for internet leads that convert into showroom visits /appointments. Using the tools provided to you such as scripts and training to provide customer satisfaction.   Lead Management: Responding promptly to internet inquiries, phone calls, and text messages. Including both outbound and inbound calls. Appointment Setting: This includes scheduling appointments and confirming appointments to reduce no – shows. Outbound Follow up: conducting a high volume of outbound calls (50-150 per day), sending emails and text to keep the customer engaged until you set an appointment. CRM Data Entry: insuring accurate up to date customer records in the CRM. This includes names, phone numbers and email addresses for marketing. Providing Customer Experience: Addressing customers’ concerns and providing accurate information. Product Knowledge: Staying current on vehicle inventory, pricing, promotions, and incentives. Follow up for co – workers: Responding to customer inquiries when a co- worker is out of the office. Qualifications: Must be able to work nights and weekends Values – integrity, drive, team player Customer service skills – excellent interpersonal skills, upbeat personality and strong work ethic Excellent computer skills and ability to adapt to various dealership systems Problem Solving skills Multi-tasking is essential BENEFITS:    Medical, Dental, & Vision benefits     Accrued Vacation Time     401K Plan      Life & Disability Insurance     Extensive training and support     Employee vehicle purchase plans     Discounts on products and services