Job Details: Job Location: Switch House Hotel - Philadelphia, PA, Position Type: Part Time, Salary Range: $17.00 - $19.00Hourly, Job Purpose: - The Front Desk Agent at Cescaphe Event Group is responsible for providing exceptional customer service to guests and clients, ensuring a seamless and welcoming experience. This role involves managing front desk operations, handling inquiries, and supporting event coordination to uphold the company's reputation for excellence in event management. Key Responsibilities: - Greet and welcome guests and clients in a professional and friendly manner. - Manage front desk operations, including answering phone calls, responding to emails, and handling inquiries. - Provide accurate information about events, services, and facilities offered by Cescaphe Event Group. - Assist in coordinating event logistics and support the event planning team as needed. - Maintain a clean and organized front desk area to ensure a professional appearance. - Handle guest complaints or concerns with tact and escalate issues to the appropriate department when necessary. - Process payments and manage reservations using the company's booking system. - Ensure compliance with company policies and procedures, maintaining confidentiality and security of guest information. - Collaborate with other departments to ensure seamless communication and service delivery. - Perform other duties as assigned to support the overall success of the company and its events. Qualifications: Required Education: - High school diploma or equivalent is required. - An associate degree in hospitality management or a related field is preferred but not mandatory. Required Experience: - Minimum of 1 year of experience in a front desk or customer service role within the hospitality industry. - Experience with event management or working in an event planning environment is advantageous. - Familiarity with hotel or event management software systems is preferred. Required Skills and Abilities: - Strong interpersonal and communication skills, with an emphasis on providing excellent customer service. - Ability to multitask and manage time effectively in a fast-paced environment. - Proficient in Microsoft Office Suite and capable of learning new software systems quickly. - Detail-oriented with strong organizational skills. - Ability to work independently as well as part of a team. - Flexibility to work various shifts, including evenings, weekends, and holidays as required by event schedules. - Professional appearance and demeanor, with a positive attitude and a commitment to maintaining a welcoming environment for guests.