Job Details: Job Location: Miami Acura - Miami, FL, Position Type: Full Time, Salary Range: Undisclosed, Location: Miami, FL Employment Type: Full-Time Compensation: Competitive salary + performance bonuses + benefits Schedule: Monday–Friday, some Saturdays as needed   About Us: Hanania Automotive Group is committed to delivering an exceptional ownership experience to every customer. We're looking for a dynamic, detail-oriented, and highly personable Customer Service (BDC) personnel to help us deliver on that promise.   Role Overview: The BDC personnel is responsible for driving customer satisfaction by following up with customers post-service, identifying opportunities for improvement. You’ll collaborate with the service team. Make service appointments, help with the Loaner fleet management, meet and greet customers when is needed..   Key Responsibilities: Conduct timely post-service follow-up calls to ensure satisfaction  Address and escalate customer concerns before they impact ACE scores Track trends and provide regular feedback to management Maintain accurate and organized records of communication and resolutions  Assist with phone calls and loaner agent process Build strong relationships with internal staff to ensure alignment  Assist the service advisors with the daily process Make appointments, meet and greet customers when they drive up. Qualifications: Requirements: Excellent communication and interpersonal skills  Professional, friendly, and empathetic demeanor Strong attention to detail and organization  technology savy Bilingual (English/Spanish) a plus   Why Hanania Group? Supportive leadership and team-oriented culture  Opportunity to make a measurable impact Competitive benefits package  Room for growth within the Hanania Automotive Group   An Equal Opportunity Employer Hanania Automotive Group is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.