Job Details: Job Location: Greenwich Village - New York, NY, Position Type: Full Time, Education Level: 2 Year Degree, Salary Range: Undisclosed, You will run a location and lead the process of 1) building a complete and competent team; 2) developing meaningful needs-based relationships with clients, and 3) delivering operational excellence to all clients. Responsibilities: Team Building Recruiting, training, and developing associates Workforce planning regarding skill development and cross-training Managing associate performance for the long term Building a winning culture consistent with company values   Client Relationship Development Understanding clients wants and needs and delivering services that meet those needs Ensuring that we are making responsible promises to clients Addressing and problem-solving client concerns in real-time Promoting and marketing the business and additional services to clients   Operational Excellence Ensuring that we are keeping all of our promises to clients Ensuring all services exceed client expectations Maintaining the facility and equipment in working order Ensuring compliance with governing laws and regulations Performance Metrics: Revenue Number of Strategic Clients Net Promoter Score Manager Training and Development - our Biscuits & Bath University® means our leaders are always learning and developing their skills Develop a career – long term opportunities for advancement Leadership Pipeline  Independence (we don’t micro-manage) Qualifications: Bachelor’s degree or equivalent combination of training and experience Ten years of management experience A passion for service and love of dogs A high level of self-awareness and willingness to change A demonstrated ability to work effectively as part of a team Excellent verbal and written communications skills  The ability to plan at least twelve months in advance An ability to multi-task High level of attention to detail Proficiency in Microsoft Office Suite and Internet savvy