Automotive Service Advisor Colonial Chevrolet of Acton – Acton, Massachusetts Annual Pay Range: $90,000–$125,000 Colonial Chevrolet of Acton is looking for an energetic, outgoing, and customer-focused Automotive Service Advisor to join our team. We are looking for a true people person who enjoys building relationships, works well as part of a team, and is committed to giving every customer an exceptional service experience. The ideal candidate will be professional, organized, dependable, and capable of handling a busy service drive while maintaining a positive attitude. Duties and Responsibilities: • Greet customers promptly and professionally upon arrival • Listen carefully to customers and accurately document their vehicle concerns • Prepare complete and accurate repair orders • Review vehicle service history and recommend necessary maintenance • Explain recommended repairs and maintenance in clear, understandable terms • Provide customers with accurate cost estimates and expected completion times • Obtain customer authorization before beginning additional repairs • Maintain regular communication with customers throughout the repair process • Provide timely updates regarding repair status, costs, and completion times • Work closely with technicians, dispatchers, parts employees, and service management • Review technician inspection results and communicate recommendations to customers • Monitor repairs to help ensure work is completed accurately and on time • Coordinate warranty, recall, maintenance, and customer-pay repairs • Arrange transportation, shuttle service, rental vehicles, or loaner vehicles when applicable • Contact customers regarding declined services and future maintenance needs • Review completed repair orders for accuracy before customer delivery • Explain completed repairs, warranty coverage, and final charges • Process payments and properly close repair orders • Follow up with customers to ensure satisfaction with their service experience • Help maintain strong customer satisfaction and manufacturer survey scores • Address customer questions or concerns professionally and work toward a timely resolution • Maintain an organized, clean, and welcoming service-drive environment • Follow all dealership, manufacturer, warranty, and safety procedures • Protect customer information and dealership records • Assist other service advisors and departments when needed • Perform additional duties assigned by the Service Manager or General Manager Required Qualifications: • Previous automotive service advisor or dealership experience preferred • Strong customer-service, communication, and relationship-building skills • Energetic, outgoing, and professional personality • A team-oriented attitude and willingness to assist others • Ability to provide an excellent customer experience in a fast-paced environment • Strong organizational skills and attention to detail • Ability to manage multiple customers and repair orders simultaneously • Ability to explain automotive repairs and maintenance clearly • Sales ability with a customer-first, consultative approach • Comfortable using computers, dealership management systems, email, and text messaging • Ability to handle customer concerns calmly and professionally • Dependable attendance and punctuality • Valid driver’s license with an acceptable driving record • High school diploma or equivalent • Ability to pass any required pre-employment screening What We Offer: • Annual earning potential of $90,000–$125,000 • Compensation based on experience, performance, and results • Busy service department with a strong customer base • Supportive and team-oriented work environment • Opportunity for professional growth and advancement • Employee benefits available to eligible full-time employees If you are an energetic people person, a strong team player, and passionate about giving customers a great service experience, we want to hear from you! Please apply in person or call Colonial Chevrolet of Acton at 978-263-1000 to learn more or schedule an interview. Colonial Chevrolet of Acton 171 Great Road Acton, MA 01720