Automotive Service Advisor – Elizabethton Ford Location: Elizabethton, TN Job Type: Full-time Compensation: Competitive Base Salary + Performance Commission About Us At Elizabethton Ford, we pride ourselves on delivering top-tier maintenance and repair services to our community. We are growing and looking for a driven, customer-focused Automotive Service Advisor to join our fast-paced service department. If you love working with people and want a stable career with unlimited earning potential, we want to hear from you! What We Offer • Stable Income: Reliable base salary. • Unlimited Earning Potential: Lucrative commission and bonus structures based on performance. • Benefits Package: Health, dental, and vision insurance options. • Retirement: 401(k) plans with company match. • Career Growth: Ongoing factory training and advancement opportunities. Key Responsibilities • Customer Relations: Greet customers warmly, actively listen to their vehicle concerns, and build lasting relationships. • Consultative Selling: Inspect vehicle history, advise customers on necessary maintenance, and explain the value of recommended repairs. • Workflow Management: Act as the liaison between the customer and technicians, keeping repair orders accurate and updated. • CSI Excellence: Maintain high Customer Satisfaction Index (CSI) scores by ensuring clear communication and timely vehicle delivery. Qualifications & Requirements • Experience: Prior automotive service writing or dealership experience is highly preferred (Ford experience is a major plus). • Customer Service: Strong background in retail, hospitality, or customer-facing sales roles is required if you lack automotive experience. • Skills: Excellent communication, basic computer proficiency, and the ability to multitask in a fast-paced environment. • License: Valid driver’s license with a clean driving record.