Service Technician Role Overview The Service Technician is responsible for performing vehicle repair and maintenance work as assigned in accordance with dealer and factory standards. S/he also will oversee the work of any apprentice technician assigned to him/her. Responsibilities • Receive repair orders from dispatcher and take to stall area. • Perform work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards. • Diagnose cause of any malfunction and perform repair. • Communicate with parts department to obtain needed parts. • Save and tag parts if the job is under warranty or if requested by the customer. • Examine the vehicle to determine if additional safety or service work is required. • Notify service advisor immediately if additional work outlined is not needed or required. • Notify service advisor immediately if repairs cannot be completed within the time promised. • Document work performed. • Road-test vehicles when required or refer to the test technician, keeping in mind that the customer vehicle should not be used for personal errands. • Supervise work of any apprentice technicians as assigned. • Attend factory-sponsored training classes. • Keep abreast of factory technical bulletins. • Ensure that customers’ cars are kept clean. • Keep shop area neat, clean, and be able to account for all dealership-owned tools at all times. • Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous wastes. • Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor. Qualifications • High CSI is a must. • ASI or manufacturing training. • High school diploma or the equivalent. • Valid driver’s license and a good driving record. • Manual dexterity. • Good Judgment.