About Us Ancira Auto Group is a family-owned automotive dealer group known for our commitment to excellence, integrity, and customer service—and for supporting our employees with strong leadership, growth opportunities, and a collaborative team environment. Job Description Ancira Chevrolet San Antonio as an immediate opening for an experienced Service Advisor / Consultant to join our Service Team. This role is dedicated to the intake and coordination of automotive repair service requests while delivering an exceptional customer experience. Candidates must live within a 45-minute commute of the dealership and have prior Service Advisor or similar automotive experience to be considered. The ideal candidate is quality-minded, coachable, and motivated to build life-long customer relationships through clear communication, trust, and expert use of dealership technology. Schedule: Monday–Friday during operating hours of 7:00 AM–7:00 PM, with availability to work every 3rd Saturday. Schedule will be assigned within these business hours. Benefits • Health, Dental & Vision Insurance • Disability Insurance, Life Insurance • Paid Time Off • Paid Holidays • 401k with Employer Match • Employee Discounts • Employee Assistance Program Key Responsibilities • Serve as the primary point of contact for customers during the service intake and repair process • Perform a thorough customer walk-around, including: • Friendly meet and greet and appointment confirmation • Identification and confirmation of the customer’s primary concern • Mileage verification, vehicle start-up, cluster warning light check, steering and visual inspection • Inspection of tires, wipers, under-hood components, and maintenance indicators • Identification of visible damage and offering free repair estimates through the on-site Collision Center • Clearly communicate recommended services using dealership-provided technology and tools • Follow up on declined services with automated and personal communication to support timely vehicle maintenance • Maintain consistent, conscientious customer follow-up to reinforce trust and satisfaction • Coordinate with technicians and service management to ensure timely execution of repairs • Document all service activity accurately in dealership systems Qualifications • Minimum 1 year of experience as a Service Advisor, Estimator, or in a related automotive service role • Must live within a 45-minute commute of the dealership • Strong customer service and communication skills • Detail-oriented with a focus on communication and delivering quality service experience • Comfortable utilizing dealership technology to enhance customer communication and follow-up • Coachable mindset with a strong desire to learn and improve • Outcome-driven with the ability to thrive in a performance-based environment • Team-oriented, collaborative, and professional in all interactions • Valid driver’s license with ability to meet insurability requirements • Must be legally eligible to work in the United States • Ability to pass pre-employment and random drug testing EOE