Job Details: Job Location: Gilley Physical - PARK CITY, KS, Position Type: Full-Time/Part-Time, Education Level: Not Specified, Salary Range: Undisclosed, Travel Percentage: None, Job Summary: Provide internal and external guest service while preparing all food and drink orders in a quick and timely manner; completes payment transactions efficiently and accurately when working in assigned outlets. Essential Job Functions: Responsible for fast and clean servicing of all menu items to the guests and ensures each order sent out is uniform and consistent Controls food production to include proper cooking methods, cooking time and temperature and ensures sanitation, handling and storage of prepared food and leftovers Greets and completes payment transactions for guest orders while working in assigned outlets on a POS (point of sale) system, accepts payment and (when applicable) accurately gives change back to guest Delivers food items to guests Adequately prepares for known peak business levels and effectively maintains a high level of guest service Prepares all food items from standardized recipes when working in assigned outlets If 21, performs the duties of a Bartender or Barback as needed Performs the duties of a Beverage Server, Food Server, or Cashier/Host as needed Performs all the duties of a Server Assistant, Food Expediter, Steward or Cook in the outlets as needed Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back Observes all activity within assigned area offering assistance to all guests Observes activity and reports anything that is out of the ordinary Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships Ensures all guests are kept in play by providing friendly and helpful service at all interactions Utilizes open body language, politely speaks with and assists guests as needed Assists in maintaining a spotless facility by disposing of any cups, glasses or bottles left by guests Maintains monetary and paperwork accuracy and efficiency within department/property standards Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount. Otherwise, ensuring a manager is notified immediately to resolve the situation. Crosstrain in other F&B areas Other duties as assigned Qualifications: Experience and Qualifications: Must be at least 18 years of age or older and have the ability to obtain and retain KRGC Gaming License. Knowledge of kitchen sanitation, operations, and maintenance of kitchen equipment Basic knowledge of food preparation techniques One year of direct customer contact experience, preferred Previous money handling experience preferred Display professionalism; excellent verbal and written communication skills Professional appearance as outlined in the Gilley’s Team Member Handbook Must be able to work both independently and as a member of a team Available to work required schedule which may include nights, weekends, holidays, and overtime as needed PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS: Physically mobile with reasonable accommodations Must be able to respond to visual and audible cues Must be able to read, write, speak and understand English Must be able to bend, reach, kneel and grip items Must be able to lift items weighing up to 50 pounds Must be able to walk and stand for long periods of time (8-12 hours) Have a sense of urgency and keep up with fast paced business practices Operate in mentally and physically stressful situations Must be able to tolerate areas with secondary smoke, high noise levels, bright lights, and dust Responsibilities and job functions listed herein are not exhaustive and may be supplemented and/or revised by Gilley’s at any time in its sole discretion.