Job Details: Job Location: Undisclosed, Salary Range: Undisclosed, POSITION AVAILABILTY CONTINGENT UPON CONTRACT AWARD SUMMARY OF DUTIES The Quality/Safety Manager (QCM) ensures that all custodial contract requirements are met or exceeded by overseeing cleaning performance, ensuring compliance with standards, and driving continuous improvement. This role is responsible for inspections, documentation, staff training oversight, customer communication, and corrective action processes to maintain a clean, safe, and compliant environment across all facilities covered by the contract.  Reports directly to the Corporate QC/Safety Director and performs duties as directed or assigned by the Corporate QC/Safety Director. Also responsible for developing, implementing, and enforcing the contract safety program to ensure all custodial operations are performed in compliance with OSHA standards, Army regulations, and site-specific installation requirements. This includes conducting safety training, performing workplace inspections, identifying and correcting hazards, investigating accidents and near-misses, maintaining safety records, and ensuring proper use of personal protective equipment, chemicals, and cleaning equipment. The Safety Manager also serves as the primary point of contact for safety matters with government representatives and works to promote a culture of accident prevention and continuous safety improvement across the workforce. Works closely with the site Project Manager on quality matters impacting daily contract operations. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned: 1. QUALITY ASSURANCE & INSPECTIONS Develop, implement, and manage the Quality Control Plan (QCP) for the custodial contract. Conduct routine and scheduled inspections of facilities using standardized checklists. Track cleanliness levels, safety compliance, and adherence to contract specifications. Document findings and maintain inspection reports for internal and client review. Identify trends and areas needing improvement. 2. SAFETY COMPLIANCE & CONTRACT OVERSIGHT Ensure all cleaning services meet contract performance requirements, industry standards, and safety regulations. Verify that staff follow proper cleaning procedures, equipment usage, and chemical handling guidelines. Ensure OSHA, EPA, and facility-specific compliance requirements are met. Deliver or coordinate safety training for employees on topics such as PPE, slip/trip/fall prevention, bloodborne pathogens, chemical handling, equipment operation, and emergency procedures. 3. CORRECTIVE & PREVENTIVE ACTIONS Investigate deficiencies and service issues identified during inspections. Investigate accidents, incidents, near-misses, and unsafe conditions; prepare reports and recommend corrective and preventive actions Implement corrective action plans and follow up to ensure resolution. Track recurring issues and develop preventive measures to improve overall performance. Work closely with supervisors to ensure accountability and quality outcomes. 4. STAFF COORDINATION & TRAINING SUPPORT Collaborate with supervisors and ensure staff receive adequate training. Provide coaching and education on quality-related expectations and processes. Assist in onboarding new custodial staff regarding quality and compliance standards. 5. CLIENT RELATIONS & REPORTING Serve as a primary point of contact for quality-related inquiries from the client. Attend client meetings and provide updates on inspection results, scorecards, and improvement actions. Prepare weekly, monthly, and quarterly quality performance reports. 6. CONTINUOUS IMPROVEMENT Evaluate cleaning methods, technologies, and tools to improve efficiency and results. Identify opportunities to optimize routes, staffing, equipment, and supply usage. Support initiatives to enhance safety, sustainability, and service excellence. EDUCATION and/or EXPERIENCE High school diploma required; associate or bachelor’s degree preferred. 3–5 years of custodial, janitorial, or facility management experience. 1–2 years in a supervisory safety or quality assurance role. Strong knowledge of custodial cleaning practices, equipment, and chemicals. Proficiency in Microsoft Office, inspection software, or mobile auditing tools (e.g., CMMS, QA apps). Excellent communication, leadership, and organizational skills. Ability to read and interpret contract requirements and performance standards. Must have a valid driver’s license. COMMUNICATION SKILLS Must have the ability to respond to common inquiries or complaints from customers, managers, and staff members.  Must be capable of initiating corrective action or revision of internal methods or procedures, IAW regulations, directives, and guidance from higher authority, to resolve problems. PHYSICAL DEMANDS  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The employee may occasionally be required to lift up to 75 pounds.  WORK ENVIRONMENT  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will generally work in an office environment, but some work may be conducted outside on facility grounds, with possible exposure to extremes in heat and cold.   Some travel to project locations may be required as well as some evening, weekend, and holiday hours. Qualifications: