Client Support & Operations Assistant Senior Helpers Senior Helpers is a growing in-home care agency serving seniors and their families. We’re looking for a dependable, customer-service-driven Client Support & Operations Assistant to help manage phones, billing support, and day-to-day operational gaps as we continue to scale. This role is ideal for someone who thrives in fast-paced environments, enjoys helping people, and can adapt to changing needs throughout the day. Make an impact in New Mexico today! Key Responsibilities Phone & Client Support (Primary Focus) • • Answer incoming calls from clients, caregivers, and referral partners • De-escalate concerns, listen empathetically, and route calls appropriately • Serve as a reliable “first line” support so schedulers and leadership can stay focused • Provide coverage through 5:00 PM on assigned days Operational Gap Coverage • • Step in when team members are out or overloaded • Assist with light scheduling support when needed • Transfer calls appropriately to HR, Nursing, Scheduling, or Leadership depending on the situation • Assist with last minute call outs for clients Flexible Weekend Support • • Availability to support phones or urgent issues on weekends • Schedule is flexible and planned in advance when possible What We’re Looking For • • Strong customer service and communication skills • Comfortable handling phones and difficult conversations • Organized, calm under pressure, and adaptable • Basic comfort with billing, payments, or administrative work (training provided) • Ability to triage issues and know when to escalate • Experience in healthcare, home care, or customer support is a plus (but not required) Schedule & Compensation • • Mix of scheduled hours and flexible support as needed • Competitive hourly pay based on experience • Opportunity to grow into other departments (HR, Scheduling, Operations) over time Why Join Senior Helpers? • • Supportive leadership team • Mission-driven work helping seniors and families • Flexible schedule • Real opportunity to grow as the company expands • Health Insurance + 401K