Objective: The Field Service Associate will be responsible for ensuring that our clients receive a consistent high level of care that meets the standards of Homecare Heroes, Inc., dba Senior Helpers. Reports to: Director of Client Care or Branch Manager Primary Responsibilities of the Field Service Associate: • Provide a high level of care to Senior Helpers Clients especially those requiring assistance with ADLs and those suffering chronic conditions including Dementia, Parkinson’s, and end of Life Care. • Train team members on all Activities of Daily Living (ADLs) during Senior Helpers Orientation and at clients' homes. • Provide guidance and oversight of communication logs and communication procedures outlined in client care plans. • Maintain accurate records of training sessions, caregiver performance evaluations, and client care plans. • Assist Client Care Managers with Return Home™ clients and those requiring High-Level Skills. • Support setting up and obtaining necessary equipment and supplies for new client care as requested by client care manager for start of care. • Perform Supervisory Visits with caregivers to ensure compliance to care plan and all regulations. • Perform Introductions for caregivers working with new clients to ensure understanding of the care plan. • Assist with Scheduling support including on-call/after-hours. • Maintain availability for on-call caregiving when not assigned to a specific client. • Must have the flexibility to work different shifts, longer hours, and in different locations as needed. • Maintain all internal and external certifications and complete all require training. • Alzheimer’s, Parkinson’s, Chronic Disease, etc. Qualifications • 3 or more years of previous personal care experience in a home setting – Homecare, Hospice, Home Health • Ideally 1 or more years of experience working for Senior Helpers • Must have exceptional organizational skills, attention to detail, and the ability to prioritize in a changing environment • Must have excellent verbal communication skills and follow-up skills with clients, and client families • Experience leading and motivating team members • Ability to quickly build rapport with people of all cultures • Ability to work independently and as part of a team