Service Advisor Join a team that values exceptional customer experiences and long-term relationships! As a Service Advisor, you are our customers' first point of contact in the service lane, playing a key role in their experience. You'll guide them through the repair process, ensuring transparency, efficiency, and top-tier customer care. From greeting vehicle owners to coordinating technician schedules and explaining service recommendations, you’ll be a knowledgeable and trusted advisor. Why Join Suntrup Automotive Group? At Suntrup Automotive Group, we believe happy employees make happy customers. We are committed to creating a supportive, rewarding work environment where team members can grow and succeed. We promise to continue delivering the exceptional service and value that our community has come to expect. What We Offer: Medical & Dental Insurance 401K Plan Paid Time Off & Vacation Growth Opportunities & Career Development Paid Training Employee Vehicle Purchase Plans Family-Owned & Operated Environment Long-Term Job Security Health & Wellness Programs Discounts on Products & Services Key Responsibilities: Oversee the service lane to ensure customers receive prompt, courteous, and effective service. Own the customer experience by going the extra mile to create a lasting, positive impression. Provide concierge-level support for customer inquiries, whether in-person or over the phone. Communicate repairs, costs, and timelines clearly and professionally. What We’re Looking For: At least one year as an automotive Service Advisor in the last 5 years. Strong communication and time management skills, customer-focused personality Ability to manage multiple priorities in a fast-paced environment Professional appearance and demeanor Valid driver’s license with a clean record Willingness to undergo a pre-employment background check & drug screening If you're ready to build a rewarding career with a dealership that values integrity, teamwork, and customer satisfaction, apply today!