Job Details: Job Location: Pearl Street Dental Management - Dallas, TX, Position Type: Full Time, Salary Range: Undisclosed, Excited to be growing our team! We are in need of a Call Center Specialist who loves to chat with patients, is a scheduling rock star, and has a great phone ettiquette. We have a great team and can't wait to meet you! Responsibilities: - Answer incoming calls and respond to customer inquiries in a professional and courteous manner - Provide accurate information about services to customers - Perform data entry and maintain customer records in the system - Assist with resolving customer complaints or issues - Follow call center scripts and procedures to ensure consistency and quality of service - Collaborate with team members to achieve call center goals - Handle customer inquiries via email or chat if necessary Skills: - Excellent phone etiquette and communication skills - Proficient in data entry and computer systems - Previous experience in a call center or customer service role is required -Dental office experience is preferred - Knowledge of dental office procedures is a plus - Bilingual in English and Spanish is highly desirable - Ability to analyze customer needs and provide appropriate solutions - Multilingual abilities are a plus Job Type: Full-time Benefits:   401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Paid time off Vision insurance   Schedule:   8 hour shift Monday to Friday   Ability to Relocate:   Dallas, Tx 75201: Relocate before starting work (Required)   Work Location: In person Qualifications: Requirements Previous call center experience Dental experience strongly preferred