Service Advisor Description Toyota of Cool Springs is seeking an organized and detailed Service Advisor. SUMMARY Provide truly exceptional customer service in a fast paced work environment at a high volume dealership. Responsibilities • Greets customers promptly • Obtains customer and vehicle information • Clearly reports all vehicle symptoms as described by the customer • Determines and recommends needed maintenance base on age, mileage, and vehicle history • Prepares complete and accurate estimate of cost for labor and parts • Establishes follow-up time • Monitors the progress of each vehicle throughout the day, updating customers frequently • Verifies that final invoice reconciles with work performed on the repair order • Explains all completed work and charges to customers Qualifications • Minimum 1 year experience in a service advisory role • Knowledge of automobiles • Positive attitude • High volume mentality • Customer Satisfaction Index focused What We Offer • 401(k) Savings Plan with Employer-Match • Medical Insurance • Dental Plan • Vision Plan • Basic Life Insurance • Accident & Critical Illness Insurance • Paid Vacation • 5-Day Work Week • Locally Owned • We promote from within