Here at Honda World we are always looking for bright, motivated, and energetic professionals to add to our world-class sales team. Honda World is #1 in New Vehicle Sales in the state of Kentucky for the last 5 years! Our dealership works as a team, and our team strives to be the best for our guests.. If you feel that your skills would be a valuable asset to our guests, then we want to get to know you! What We Offer • Medical, dental, and vision insurance • Life insurance • Employee purchase and service discounts • Upbeat and progressive work environment • Tenured leadership team • Career advancement opportunities Honda World is seeking a BDC Manager. This position will be responsible for managing all aspects of the department including handling Internet leads, inbound phone calls, and customer retention, for both sales and service. Responsibilities • Create, maintain and measure the internet and business development processes (for both sales and service) • Manage a group of customer service representatives in a call center environment • Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators • Cultivate engaged, intelligent and consistent staff • Attract potential clients and retain current clientele by answering product and service questions received via phone and/or internet • Contribute to high scores for the manufacturer’s customer satisfaction index (CSI) • Strive for continual improvement in the BDC and the company as a whole. Give recognition when it is earned • Hold yourself and others to high moral and ethical standards and conduct yourself with honesty and integrity Qualifications • Superior communication skills, both oral and written • Minimum of two years BDC experience required • At least one year of automotive management experience is preferred • Strong email and phone presence is necessary • Exceptional leadership skills • Outstanding organizational skills • Ability to stay strong and calm in a stressful environment; must thrive under pressure • Ability to pass pre-employment background check and drug test