MCGRATH ACURA CHICAGO is seeking an EXPERIENCED, qualified BDC representative to help grow our BDC. We are looking for a long term, goal oriented individual with a strong history of performance in this position. Summary The Service BDC Representative is responsible for managing inbound and outbound communication with customers regarding service needs, appointments, and follow-up. The goal is to ensure customer satisfaction, increase service department revenue, and help maintain high customer retention rates. This role involves heavy phone, email, and sometimes text-based communication, along with database management to schedule appointments and promote service offerings. Responsibilities and Duties • Answer all incoming phone calls according to script and schedule a service appointment. • Make several outbound calls per day. • Log all Customer-comments. • Schedule follow-up contact if no appointment is made. • Contact Customers using scripts to schedule appointments for service. • Contact Customers based on current marketing initiatives. • Respond to Customer website-requests. • Contact Internet Customers via email and phone to schedule a service appointment. • Notify necessary departments when an appointment is scheduled. • Ability to meet or exceed monthly goals. Qualifications and Skills • Ability to maintain high levels of professionalism, salesmanship, teamwork, organization and customer service. • Working PC knowledge & the ability to navigate the internet is required. • Ability to multitask in a fast-paced environment. • Professional work ethic. • Customer service skills. • Good time management skills. • Outstanding communication skills. Job Type: Full-time