Job Details: Job Location: Bill Knight Ford - Tulsa, OK, Position Type: Full Time, Salary Range: Undisclosed, About Us: Start your career one of Oklahoma's premier family owned automotive groups. We have created an environment built on low turnover and long tenure. With over 300 employees in the Bill Knight Automotive family there is plenty of opportunity for advancement. Our automotive group includes Bill Knight Ford, Bill Knight Lincoln, Volvo Cars of Tulsa, and Bill Knight Ford of Stillwater. Come join the winning team at Bill Knight Automotive. What We Offer 401(K) Paid Holidays Paid Vacation and Personal Days Health, Dental and Vision insurance for you and your family We pay 60% of premium Life Insurance Shop equipped with the newest technology and equipment Uniforms provided with individual lockers Discounted Vehicle Purchases Career advancement opportunities, promote from within Great learning environment for Technicians looking to grow their career Training expenses paid to further your career Continued education, manufacturer hands on and web based training Clean and professional work environment Paid Transportation of tools box RESPONSIBILITIES: Interact with customers everyday by following up over the phone after a Service Appointment Listen to the customer, answer their questions, and direct customers appropriately as they request. Schedule service appointments Advise on recommended maintenance Confirm scheduled & missed appointments Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries   REQUIREMENTS: Must have strong computer skills, including Outlook, Excel and Word (and preferably dual screen experience) Must have strong customer service background Must have excellent verbal and written communication skills Must be punctual and reliable Qualifications: