APPLY NOW Job Summary: We are looking for a Service Advisor to join our growing team! The right candidate will have a strong customer service background and computer skills. The day-to-day duties of this role include scheduling service appointments, respond quickly to customer phone calls, and confirm scheduled appointments. BENEFITS Whaling City Ford is seeking a dedicated and customer-focused Service Advisor to join our team in New London, CT. The ideal candidate will act as a liaison between customers and our service department, ensuring a smooth repair and maintenance experience while delivering exceptional customer service. This role requires strong communication skills, a passion for the automotive industry, and the ability to manage multiple tasks efficiently. Responsibilities • Greet customers promptly and courteously, understanding their vehicle service needs. • Write repair orders and communicate service options, costs, and timelines clearly to customers. • Coordinate with technicians to provide accurate and timely updates on vehicle status. • Maintain accurate records of customer interactions, vehicle repairs, and service history. • Follow up with customers to ensure satisfaction and build long-term relationships. • Assist in managing service appointments and workload to optimize workflow. • Promote additional services and products to enhance customer experience and service department profitability. Requirements • High school diploma or equivalent; additional automotive training or certification is a plus. • Previous experience in automotive service advising or a customer service role preferred. • Excellent verbal and written communication skills. • Strong organizational skills with attention to detail. • Ability to work in a fast-paced environment and manage multiple priorities. • Proficient with computer systems and software related to service departments. • A passion for cars and automotive service is highly desirable. Benefits • Competitive compensation ranging from $50,000.00 to $95,000.00 per year, paid weekly. • Opportunities for professional growth and development within Whaling City Ford. • Supportive work environment with a focus on teamwork and customer satisfaction. • Comprehensive benefits package including health insurance, paid time off, and retirement plans. About the Company Whaling City Ford is a trusted automotive dealership located in New London, CT, known for outstanding customer service and a commitment to quality. We strive to provide our customers with top-notch vehicles and service experiences, fostering a community of satisfied clients and dedicated employees. Join our team to be a part of a reputable company that values integrity, professionalism, and growth. ``` Responsibilities • Schedule service appointments and speak with customers every single day by following up over the phone after each appointment • Actively listen to customers, answering their questions, and directing them appropriately as they request • Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries • Advise maintenance recommendations • Confirm scheduled and missed appointments Qualifications • Strong computer skills, including Outlook, Excel and Word (and preferably dual-screen experience) • Strong customer service background • Excellent verbal and written communication skills • Punctual, reliable and eager to improve • Clean driving record and valid driver’s license