At EMC, we’re all about working together to make an impact. As part of our team, you’ll have the opportunity to grow, contribute, and gain experience that matters. We strive to be caring leaders, close partners, and responsive experts—always supporting each other to do our best work. Join us, and let’s improve lives together. **This position is a hybrid role with 3 days on-site in the Des Moines, Iowa Corporate Office** Reviews lockbox reject items that do not meet payment acceptance rules and researches both billing and agency systems. Partners with Field Billing team to obtain missing data needed for processing and accepts or rejects payments following established timeline and procedures. Processes ACH and check returns in the appropriate system. Creates and maintains procedure manual for Guidewire Billing Center functions. Reviews monthly reports from branch offices and prepares summary reports for management. Essential Functions: • Provides supporting documentation for agency bill payment reconciliation and routes lockbox correspondence to the appropriate department. • Reviews monthly legacy and Billing Center reports of outstanding agent balances and external collections transaction registers submitted by regions. • Contacts Field Billing team to resolve discrepancies or outstanding items and prepares a monthly management summary report. • Creates and maintains Guidewire Billing Center procedure manuals and partners with management to review and finalize updates. • Provides documentation for internal and external audit inquiries, reviews Model Audit Rule (MAR) narratives related to the premium receipts process quarterly, recommends changes to management, and serves as backup for accounting team members. • Reviews check payments and applies them to the appropriate systems, collaborating with Finance team members as needed. • Ensures all payments are accurately processed to the correct billing system the same day and completes daily deposit tickets. • Processes ACH and check returns in the appropriate system and uploads return documentation to agent or policyholder accounts. • Sends notification of change documentation to Field Billing team and agency team members for required account updates. Education & Experience: • Associate degree in accounting or equivalent relevant experience • Two years of experience in accounts receivable, or related experience • Experience with Guidewire Billing Center or Workday general ledger preferred Knowledge, Skills, & Abilities: • Excellent computer skills, including good knowledge of Microsoft Excel and Word • Strong problem solving and account reconciliation skills • Good knowledge of banking terms • Strong verbal and written communication skills • Ability to multi-task and prioritize deadlines • Strong organizational skills with good attention to detail The hiring salary range for this position will vary based on geographic location, falling within either of the following: $46,990 - $64,911 or $51,927 - $71,385 A hiring range represents a subset of the full salary range. The actual salary will depend on several factors, including relevant education, skills, and experience of an applicant, geographic location, and business needs. For information relating to the benefits EMC Team Members receive as part of a comprehensive rewards package, please visit www.emcins.com/careers. Our employment practices are in accordance with the laws that prohibit discrimination due to race, color, creed, sex, sexual orientation, gender identity, genetic information, religion, age, national origin or ancestry, physical or mental disability, medical condition, veteran status, active military status, citizenship status, marital status or any other consideration made unlawful by federal, state, or local laws. All of our locations are tobacco free including in company vehicles.