The Front Desk Agent is responsible for providing exceptional service to guests during their stay. The primary focus is on welcoming guests, ensuring smooth check-ins and check-outs, and addressing guest inquiries and issues in a friendly, efficient manner. Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Greet and welcome guests upon arrival, ensuring a warm and positive first impression. Register guests into the hotel’s system, verifying reservation details, address, and payment information. • Promote and enroll guests in the hotel’s loyalty program, providing recognition and benefits to members. • Process payments during check-in and check-out, manage a house bank, and accurately report daily receipts. • Assist guests with service requests, such as issuing keys, handling safety deposit boxes, and posting miscellaneous charges. • Respond promptly and effectively to guest complaints, providing solutions and escalating as necessary. • Answer telephone calls courteously, providing accurate information and service. Handle reservations with efficiency and accuracy. • Assist with hotel shuttle or transportation services, ensuring timely and courteous service. • Assist guests with luggage upon arrival and departure. • Be knowledgeable about the local area, hotel services, and amenities, providing helpful information to guests. • Manage guest requests for laundry, dry cleaning, messages, wake-up calls, mail, and faxes. • Be aware of and prepare for incoming VIP guests. • Follow all company Standard Operating Procedures and perform additional tasks as directed by the General Manager. • Exhibit a positive and cooperative attitude as part of the team. • Communicate effectively with coworkers and contribute to a supportive work environment. • Handle and account for keys properly. • Understand and adhere to emergency procedures and security policies. • Ensure the confidentiality and protection of guest room numbers. • Promote hotel amenities and upgrades to guests to enhance their experience and increase revenue. • Must maintain a neat, clean, and well-groomed appearance in accordance with company standards Qualifications: Education: High School diploma or equivalent. Experience: Prior experience in a customer service role preferred. • Strong verbal and written communication skills. • Basic computer skills. • Knowledge of the hotel, its services, and the surrounding area. • Ability to stand for extended periods, up to 8 hours. • Ability to lift up to 15 lbs on occasion. • Willingness to work flexible schedules, including nights, weekends, and holidays, as required by the business needs.