New Bern Auto Group is seeking an experienced leader for our Service Manager Position. This is a great position for an an experienced Service Advisor, Shop Foreman, Shop Dispatcher or experienced Service Manager. What We Offer: • Competitive Pay Plan (Salary Plus Commission) • Medical, Dental, Vision, Life • 401k • Ongoing training and education through the manufacturer and management team • Family-oriented and genuinely friendly work environment • Employee vehicle purchase and service discounts Responsibilities • Assist customers in servicing, repairing and explaining each service need. • Communication with customers, employees, coworkers and vendors • Understanding customers' requirements and concerns; matching requirements and concerns to various service options. • Managing shop Flow and keeps the shop productive • Productivity Reporting • Keeps abreast of new products, features, accessories and attend product training as required. • Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers. • Creating & achieving goals, for Effective Labor Rate, ASR percentages, Hours Per RO, Xtime Utilization, etc. • Must have warranty work completed, submitted & paid in a timely manner. • Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately. Qualifications • A minimum of 2 years of experience as a Service Manager is required or 5 years as a Service Advisor • Strong focus on providing excellent customer service • Driver's License • Background Screening No phone calls. Please submit qualifications online.