New Bern Auto Group is seeking a Automotive Service Lane Manager / Dispatcher Description The Lane Manager / Dispatcher is essential in ensuring processes are followed in the Service Lane and work is being distributed to the proper technicians. Responsibilities • Ensuring Processes are being followed in the Service Lane • Dispatching Repair Orders to the appropriate Technicians • Handling Customer Concerns • Conducting Weekly Advisor Reviews • Leading Meetings • Active involvement in T.O.'s to provide a fresh perspective and presentation to customers. • Closing Repair Orders • Assist customers in servicing, repairing and explaining each service need. • Filling in at the desk when needed • Understanding customers' requirements and concerns; matching requirements and concerns to various service options. • Keeps abreast of new products, features, accessories and attend product training as required. • Assisting in Hiring • Monitoring Usage of Systems • Creating & achieving goals, for Effective Labor Rate, ASR percentages, Hours Per RO, Xtime Utilization Uveye, Rapid Recon etc. • Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately. Qualifications • Experience in Service Advising and being a Top Performer • Strong focus on providing excellent customer service • Motivated and Enthusiastic • Driver's License • Background Screening What We Offer: • Medical, Dental, Vision, Life • 401k • Ongoing training and education through the manufacturer and management team • Family-oriented and genuinely friendly work environment • Employee vehicle purchase and service discounts No phone calls. Please submit qualifications online.