Fields Auto Group is seeing a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create life-long relationships. Being family owned and operated, our culture and standards that define our day-to-day beliefs encompass our Fields Five, Safety, Integrity, Courtesy, Presentation, Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization. This position is located in Lake Bluff. Responsibilities • Calculate the customer’s bill using the dealership’s computer system • Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket • Make change accurately and issue receipts to customers • Answer phones and direct consumer to the proper department and follow up in a timely manner • Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution • Operate switchboard telephone system • Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold • Assist the managers with various clerical duties as needed • Be friendly, professional, courteous and efficient when working with all customers and employees • Familiarize yourself with department structures & internal procedures for assisting customers efficiently Qualifications • Experience with the Microsoft Office suite is a plus • Available to work flexible hours on weeknights & weekends • Ability to communicate customers' interests, needs, and requests to management and sales personnel • Professional personal appearance • Acceptable motor vehicle driving record according to dealership guidelines What We Offer Medical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k) Plan, Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness and Sundays off.