Service Advisor Michael Hohl Automotive Group is a trusted, multi-line dealership serving Northern Nevada. We are committed to delivering an exceptional customer experience and building a team that shares our passion for automotive excellence. We are seeking a Service Advisor to join our team. Our Service Advisors are the face of the service department — the link between our customers and our technicians. We are looking for someone who is organized, customer-focused, and motivated to deliver an exceptional service experience every day. This role rewards people who can build trust, communicate clearly, and turn a service visit into a lasting customer relationship. Benefits • Competitive salary plus performance-based commissions or bonuses • Health, dental, and vision insurance • 401(k) plan • Ongoing manufacturer and dealership training opportunities • Employee vehicle purchase program Responsibilities • Greet service customers, perform vehicle workarounds, and accurately document customer concerns on repair orders • Set realistic expectations on repair timelines and costs, then communicate vehicle status proactively throughout the day • Recommend and present additional services or maintenance items based on technician findings • Coordinate with service technicians to ensure timely and accurate repair completion • Review completed repair orders with customers at delivery, explaining all work performed • Follow up with customers after service visits to ensure satisfaction and build return loyalty Requirements • At least 1 year of experience as a service advisor or in a dealership service role preferred • Strong interpersonal and communication skills with the ability to explain technical information clearly • Experience with dealership management systems (CDK, Reynolds & Reynolds, or similar) • Ability to manage a high-volume workload accurately in a fast-paced environment • Valid driver's license with a clean MVR We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.