Parts Counter Associate About the Role Riverton Acura is looking for a Parts Counter Associate to join our fixed operations team. This role is all about people: greeting guests with a smile, helping them find exactly what they need, and making every interaction at the counter reflect the premium experience Acura owners expect. You'll also support our wholesale accounts, so a customer-first mindset that carries over to business partners is key. This is a great opportunity for someone who thrives in a fast-paced, team-oriented environment. What You'll Do • Greet and assist walk-in retail guests and internal technicians at the parts counter, providing friendly, knowledgeable, and efficient service • Look up parts by VIN and part number, and source parts through Acura/American Honda parts systems and outside vendors when needed • Bring that same customer-first approach to our wholesale accounts by processing orders, quoting pricing, and ensuring accurate, on-time fulfillment • Build and maintain strong relationships with retail and wholesale customers to earn repeat business • Pull, stage, and prepare orders for delivery or pickup • Maintain accurate inventory records, including receiving, stocking, and cycle counts • Collaborate closely with the service department, technicians, and fellow parts team members to keep operations running smoothly • Follow up on back orders, special orders, and returns What We're Looking For • Excellent customer service skills: friendly, responsive, and detail-oriented • A strong, positive team player who communicates well and pitches in wherever needed • Open to candidates at any experience level; prior dealership parts counter or wholesale experience is a plus • Experience with Acura/Honda parts systems or Dealertrack is a plus • Comfortable using computer systems for parts lookup, ordering, and inventory • Ability to multitask in a fast-paced counter environment • Reliable, punctual, and able to work a full-time schedule including rotating Saturdays • Valid driver's license with a clean driving record Schedule Full-time position with rotating Saturday shifts. Why Riverton Acura? A career, not a job. We invest in our people with paid Acura factory training and real opportunities to grow, whether that's advancing within the parts department or moving into our technician apprentice program. Treated like a person, not a number. We're a locally owned, family-oriented dealership. You'll know your managers, and they'll know you. Benefits that take care of you and your family: • Medical, dental, and vision insurance • Supplemental insurance • 401(k) • Paid time off • Paid holidays, including Christmas Eve • Employee discounts on vehicles, parts, and labor