```html Performance Ford of Somerville is seeking a motivated and customer-focused individual to join our team as a SERVICE BDC. In this role, you will be the key point of contact for our customers, helping to schedule service appointments, answer inquiries, and ensure a smooth and positive experience throughout the service process. If you are organized, communicate well, and enjoy assisting others, this is a great opportunity to grow your career with a trusted automotive company. Responsibilities • Respond promptly to customer service inquiries via phone, email, and online platforms. • Schedule and confirm service appointments efficiently to optimize shop productivity. • Maintain detailed and accurate customer records in the dealership management system. • Follow up with customers regarding vehicle service status and repair recommendations. • Coordinate with service technicians and parts department to facilitate smooth service delivery. • Provide exceptional customer service to enhance customer satisfaction and loyalty. • Assist with other administrative duties as required to support the service department. Requirements • Excellent communication and interpersonal skills. • Strong organizational skills with attention to detail. • Ability to manage multiple tasks and prioritize effectively. • Comfortable using computer systems and software applications. • Previous experience in automotive service or customer service is a plus but not required. • Professional and friendly demeanor with a passion for helping customers. • Must be able to work in Somerville, NJ. Benefits • Competitive compensation package (details available upon application). • Opportunities for professional development and career advancement. • Supportive and dynamic team environment. • Employee discounts on vehicles and services. • Health and wellness programs. About the Company Performance Ford of Somerville is a leading automotive dealership located in Somerville, NJ, committed to providing exemplary service and quality vehicles to our customers. We pride ourselves on fostering a welcoming and professional environment where both customers and employees can thrive. Join us and be part of a team dedicated to excellence in automotive sales and service. ```