The responsibilities of a Service Advisor include greeting customers, listening to their needs, making service / maintenance recommendations and scheduling appointments as needed. You are the liaison between our technician and our customer. By working at our busy Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Park Ford Family where we value service to each other as much as to our customers! Service Advisor Compensation and Benefits: • Competitive Pay • Flexible Working Hours • Health Insurance • PTO & Sick Leave • 401(K) Service Advisor Responsibilities: • Greet customers promptly • Obtain customer and vehicle information • Clearly report all vehicle symptoms as described by the customer • Determine and recommend maintenance base on age, mileage and history of vehicle • Prepare a complete and accurate estimate of cost for labor and parts • Establish follow up time • Monitor the progress of each vehicle throughout the day, and update customers frequently • Verify that the final invoice reconciles with the work performed on the repair order • Explain all completed work and charges to customers • Ensure proper Warranty requirements are met and followed to Ford Motor Company standards Service Advisor Requirements: • Previous experience at a Ford dealership is a plus • Ability to identify the problem quickly • Knowledge of automobiles • Proven record of achieving exceptional customer satisfaction • Past experience as a service advisor, assistant lane manager or service consultant • Very energetic personality • A desire for a long-term career with a growing organization • Personal and professional integrity • Computer skills and willingness to learn new programs • Ability to learn new technology and repair and service procedures and specifications • Ability to work in a fast-paced environment • Basic computer skills • Positive, friendly attitude We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Please contact Rob Breidster at [email protected]