At Baker Auto Group, our organization continues to grow and we are looking for the best-of-the-best to grow with us. We are seeking an experienced Service Director who can take over all facets of a service department and elevate the team to the highest level of performance. If you have a proven track record of maximizing Technician proficiency and customer satisfaction, all while driving additional gross profit, your next job awaits! What the right candidate brings to the table: • You’ve done this job before. You have the playbook and you know how to execute. • You have turned an average service department into a best-in-class money maker. • You are not the person needing the training, you are the person doing the training. • You know how to recruit, staff and motivate every person in the department. Job Responsibilities: Coaching and Leadership • Oversees staffing levels and promotes associate engagement by recruiting, hiring, training, coaching, evaluating, motivating and rewarding Service Department personnel. • Communicates departmental and individual goals and objectives to ensure a mutual understanding of job expectations and requirements. • Pushes accountability through all levels of the department; addresses under-performers with urgency. • Knows the developmental needs of team members; makes training a priority. • Is always recruiting, attracting top talent to the dealership. • Supports fellow managers with solutions that benefit the entire dealership. Customer Satisfaction • Expects to lead in CSI performance and instills the same expectation in every team member. • Puts the customer experience at the forefront; does not allow it to be compromised by conflicting policies, pay plans or individuals. • Uses customer feedback to identify deficiencies and implement corrective actions. Operational Excellence Operational Excellence • Builds the optimal shop structure and work distribution processes for maximizing Technician productivity. • Develops and trains Advisors to achieve the very best RO Quantity and Quality. • Designs and implements processes that are clear, sustainable and drive the desired outcomes. • Attacks areas of waste; keeps receivables, unapplied time and policy expense within guides. • Generates expected profits by controlling pricing, productivity, personnel expense and operating expense. • Ensures the department and personnel remain compliant with company, factory and government policy and regulations. Skills & Qualifications: • 10 years of experience in the retail automotive service and parts business • 5 years of experience as a Service Manager/Director. • Experience with the CDK dealer management system is a bonus. • A current valid driver’s license and insurability rating is required • High School Diploma or equivalent; College degree is preferred. Benefits Include: • Company vehicle • Health, dental, life and vision insurance • 401(k) • Paid Time-Off • Continued professional development